Effective Date: 18 June 2025
At Evolve Therapies, we are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
We may collect the following personal and sensitive information:
Full name, date of birth, and contact details
NDIS number (if applicable)
Information about your health, disability, behaviour, and support needs
Emergency contact and next-of-kin details
Notes from sessions and support plans
Any other information relevant to the services we provide
We may collect your personal information:
Directly from you
From your family members, carers, or guardians (with your consent)
From other service providers or support teams involved in your care
Through referrals or documentation provided by you or on your behalf
We collect personal information in order to:
Provide Positive Behaviour Support and other services
Create and manage personalised support plans
Meet our obligations as an NDIS Registered Provider
Coordinate with other health and support professionals
Communicate with you or your nominated representatives
Maintain accurate records in line with legal and professional requirements
We store your information securely through encrypted digital systems and, where applicable, in locked physical storage. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access or disclosure.
We will only share your information when:
You have given consent
It is required or authorised by law
It is necessary to coordinate your support with other professionals involved in your care
It is needed in an emergency to protect your health or safety
You have the right to:
Access the personal information we hold about you
Request corrections if your information is inaccurate or out of date
To make a request, please contact us using the details below. We may ask you to verify your identity before providing access.
If you contact us through our website or by email, we may keep a record of that correspondence. Our website may collect non-identifying information such as browser type or pages visited, which we use to improve our services.
If you have any concerns or questions about your privacy or how your information is handled, please contact us:
Evolve Therapies
Contact Us
If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
